As a Senior Sysadmin in the Partner Success team, you will play a key role as a technical reference in resolving complex incidents, performing advanced troubleshooting, and driving continuous operational improvement. Your mission will be to ensure the stability, efficiency, and scalability of the platform by tackling high-impact technical issues and elevating the overall technical level of the team.
You will be part of a structure where you will work closely with the team manager, with a clear focus on technical contribution. You will contribute to deep incident analysis, support critical escalations, and actively participate in the evolution of procedures and operational best practices.
You will be responsible for providing advanced support across cloud infrastructure, including systems, virtualization, networking, storage, and performance. You will have the opportunity to work on process improvements, automation, and standardization, helping to build a more robust, efficient, and scalable operation.
Collaboration will be key. You will work cross-functionally with Infrastructure, Product, and technology partners to improve platform stability and operability. In addition, you will play an important role in the technical development of the team by promoting knowledge sharing and mentoring more junior profiles.
Requirements that are important for us
We are looking for a Senior Sysadmin with strong experience in IT environments and advanced technical support, capable of tackling complex issues in production environments and acting as a technical reference within the team.
Relevant experience and expected outcomes:
- 5+ years of experience in system administration or infrastructure engineering in production environments.
Experience in advanced troubleshooting within cloud platforms or complex IT environments. - Strong knowledge of operating systems (Linux and/or Windows), virtualization, networking, and storage.
- Experience managing critical incidents and high-impact technical escalations.
Ability to diagnose performance, stability, and availability issues in distributed systems.
Experience participating in post-incident analysis and defining preventive actions.
Experience collaborating with infrastructure, product, or engineering teams to resolve complex issues.
Key skills and expected impact:
- Ability to technically lead the resolution of complex incidents.
- Strong analytical thinking and a structured approach to problem diagnosis.
- Ability to translate complex technical problems into clear, actionable solutions.
- Strong prioritization skills in high-pressure environments and critical incidents.
- Strong focus on continuous improvement, automation, and process standardization.
- Excellent communication skills to support and elevate the technical level of the team.
- Ability to mentor and transfer knowledge to other technical profiles.
- Comfort working with technical partners in demanding environments.
Tools
- Ticketing, monitoring, and incident management tools.
- Observability systems, logging, and metrics platforms.
- Virtualization, networking, and storage environments.
- Automation and scripting tools.
- Documentation and knowledge management systems (runbooks, knowledge bases, etc.).