Technical Support - Portugal Market

Permanent employee, Full-time · Portugal Virtual

About this role

Estamos à procura de uma pessoa com conhecimentos técnicos, mas que também seja simpática, flexível e empática. Queremos uma função que possa cuidar dos nossos parceiros e que esteja disposta a ajudar, explicar e ensinar, tornando a experiência com a nossa equipa técnica única. Procuramos alguém que não se limite a resolver os pedidos, mas que também ajude os parceiros a compreender e a tirar o máximo partido da plataforma, sendo proactivo e desejoso de contribuir.

You will

Prestar um apoio excecional: Ajudar os parceiros com questões técnicas relacionadas com os nossos serviços na nuvem, assegurando uma resolução atempada e eficaz.
Integrar novos parceiros: orientar os novos parceiros durante o processo de integração, garantindo uma transição suave e a compreensão da nossa plataforma.
Atuar como elo de ligação: Trabalhar em estreita colaboração com as nossas equipas de vendas, de produtos e de engenharia para transmitir o feedback dos clientes, os problemas e as sugestões de melhoria contínua.
Monitorizar e melhorar: acompanhar as métricas de satisfação dos parceiros e trabalhar de forma proactiva para melhorar a experiência global do cliente.
Resolução de problemas técnicos: Diagnosticar e resolver problemas técnicos complexos, tirando partido dos seus conhecimentos sobre serviços e infra-estruturas na nuvem.
Documentar soluções: manter uma documentação clara e exacta dos casos de apoio, das soluções e das melhores práticas.
Educar e capacitar: Proporcionar sessões de formação, webinars e fornecer recursos para ajudar os parceiros a maximizar o valor dos nossos serviços.

Languages

Proficiência em português e inglês

What We Are Looking For

Mais de 3 anos numa função de suporte técnico ou de sucesso do cliente, de preferência no sector dos serviços em nuvem ou da tecnologia.
Administração do Windows (todas as versões) e dos seus principais serviços: Active Diretory, IIS, DNS, DHCP, DFS...
Conhecimentos básicos de administração de sistemas Linux.
Capacidade de diagnosticar problemas complexos e de fornecer soluções eficazes de forma rápida e eficiente.
Foco no cliente: Paixão por ajudar os parceiros e garantir o seu sucesso com a nossa plataforma.
Excelentes capacidades de comunicação verbal e escrita em espanhol, com a capacidade de explicar conceitos técnicos mesmo a audiências não técnicas.

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About us

JOTELULU is a pioneering European cloud service provider, uniquely focused on serving IT companies.
While cloud services spending in Europe is expected to reach several billions in the next years, small and medium-sized enterprises (SMEs) are still an enormously underserved segment. More than 70% of European SMEs do not use any cloud services whatsoever.Jotelulu, through IT companies, has managed to change the way things are done and has cracked the code in order to reach this SME segment. We have a unique opportunity to play a leading role in enabling the digitalization of European SMEs with a solution for IT partners that covers the entire cloud service lifestyle.Our competitive edge lies in our white-label solution, meticulously crafted for IT companies. This approach not only bridges the gap in the market but also addresses the specific challenges that IT companies face with conventional providers:

Simplicity: We streamline the complexity inherent in existing cloud platforms, making our services easy to sell and manage.
Profitability for our Partners: Our model ensures enhanced profit margins, a stark contrast to the slim returns typically seen in this sector.
Afordability for SME’s: Our services are designed to be cost-effective, making advanced cloud solutions accessible to SMEs without compromising on quality.

Our own public cloud infrastructure is self-managed, with data centers located in Madrid and Paris, ensuring reliability and top-tier performance.Currently, JOTELULU is entering an exhilarating phase of expansion across Europe and Latam, broadening our offerings to IT companies. This growth reflects our core ethos—a ProductEngineering mindset that remains the cornerstone of our approach.

How do we achieve this? By living our J.O.T.E. values every single day:

Joy: People who feel happy and confident are more likely to try new things and are better equipped to face challenges.
Ownership: Taking the initiative to deliver positive results, being accountable for the outcome of your actions.
Trust: Building trust internally, through care and appreciation for our employees, and externally, with our customers, who are the core of our business.
Effectiveness: Combining intelligence, imagination, and knowledge to achieve results.

Join us at JOTELULU on this exciting journey as we redefine cloud services for IT companies and their SME clients.

What we offer:

An opportunity for personal and professional growth, supported by high functioning teams and the exciting challenges that come with joining a company at the start of its growth trajectory.

An inclusive and upbeat work environment: leave your suit behind... we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive

An environment free of bureaucracy and corporate constraints; a culture where your opinion is highly valued and appreciated.

Flexibility: a great work-life balance.

Offices in the center of Madrid and flexible working model.

Professional growth: For training courses related to your role.

Flexible compensation: you'll be able to include your monthly expenses in meals and transportation into your payroll.

Health care: we have optional health insurance as flexible retribution

Feedback and transparent culture: feedback is the breakfast of champions, and we take it seriously. We have a real-time and honest feedback culture, with monthly formal 1to1 sessions with your manager, a performance evaluation plan (with semestral evaluations) and monthly all-hands meetings to understand all the business information you need!

Ready? Don’t wait any longer and apply for this opportunity!
If you think you don't tick all the boxes, but the project sounds interesting to you, we'd still love to hear from you.

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We are looking forward to hearing from you!

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