Training Program Manager

Permanent employee, Full-time · Oficina Plaza España, Híbrido

About this role

As a Training Program Manager at Jotelulu, you will lead the development, implementation, and management of training programs that empower our employees and partners to effectively utilize and promote our cloud-based platform and services. Our offerings include IaaS (Infrastructure as a Service), PaaS (Platform as a Service), and SaaS (Software as a Service). Your role will be crucial in creating educational content that simplifies these complex technologies and communicates their benefits. You will help various stakeholders, including management, sales, and technical users, understand the platform, its benefits, target users, and strategies for effectively selling and using it. Additionally, you will oversee our Learning Management System (LMS) operations, with a preference for experience with platforms such as Moodle.

You will

Training Program Leadership:
- Lead the design and development of comprehensive training programs for our IaaS, PaaS, and SaaS services, tailored to the needs of various user groups, including internal company users and external partners.
- Ensure the creation of engaging instructional materials, including e-learning modules, video tutorials, webinars, workshops, and written documentation.
Collaboration and Research:
- Work closely with product experts, sales teams, and technical writers to gather information and ensure training content accuracy and relevance.
- Conduct thorough research to stay updated on industry trends, emerging technologies, and best practices in cloud computing and instructional design.
Training Delivery and Facilitation:
- Oversee the implementation of training programs using a variety of delivery methods, ensuring accessibility and engagement for all users.
- Facilitate and supervise live training sessions, including webinars and workshops, to provide interactive learning experiences.
Learning Management System (LMS) Administration:
- Manage and maintain the LMS, with a particular focus on Moodle, ensuring it is up-to-date and functioning effectively.
- Upload and organize training materials within the LMS, making them easily accessible to users.
- Provide support and training for internal users and partners to effectively utilize the LMS.
Assessment and Feedback Management:
- Develop assessments and feedback mechanisms to evaluate the effectiveness of training programs.
- Continuously gather and analyze feedback from participants to identify areas for improvement and enhance the overall learning experience.
Documentation and Knowledge Sharing:
- Create and maintain comprehensive documentation for training programs, including guides, manuals, and FAQs.
- Share best practices and knowledge with team members to promote continuous improvement in training development and delivery.
Project Management and Coordination:
- Plan, coordinate, and manage multiple training projects, ensuring timely and successful delivery.
- Develop and adhere to project timelines, budgets, and quality standards.
Targeted Training Focus:
- Develop specific training modules for different roles within the organization and among partners, including management, sales, and technical users.
- Educate management on the strategic benefits of the platform and how it can drive business growth.
- Equip sales teams with the knowledge and tools to effectively sell the platform, including understanding its benefits and identifying target users.
- Provide technical users with in-depth training on how to utilize the platform's features and capabilities.
Continuous Improvement and Innovation:
- Stay informed about new instructional design techniques, tools, and technologies to continuously improve training programs.
- Proactively identify opportunities to enhance the effectiveness and reach of our training initiatives.

Languages

Excellent written and verbal communication skills in both English and Spanish.

What We Are Looking For

You have a proven track record in managing training programs, particularly for technical platforms and services.
You possess strong instructional design skills and can create engaging and effective learning materials.
You have a keen interest in cloud computing technologies and a deep understanding of IaaS, PaaS, and SaaS services.
You have experience in training internal company users and external partners, understanding their unique learning needs.
You are experienced in utilizing various training delivery methods, including e-learning, webinars, workshops, and documentation.
You have excellent organizational and project management skills, capable of managing multiple training initiatives simultaneously.
You are proficient with learning management systems (LMS), especially Moodle, and other e-learning tools.
You have strong leadership, communication, and collaboration skills, able to work effectively with cross-functional teams.
You are proactive, detail-oriented, and able to adapt to a fast-paced, dynamic environment.
Bachelor’s degree in Education, Instructional Design, Information Technology, or a related field.
At least 5 years of experience in managing training programs, preferably in a technical or cloud computing environment.
Proven experience with LMS administration, particularly Moodle.
Strong understanding of IaaS, PaaS, and SaaS services.
Exceptional organizational, project management, and leadership skills.
Ability to work collaboratively in a fast-paced, dynamic environment.

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About us

JOTELULU is a pioneering European cloud service provider, uniquely focused on serving IT companies.
While cloud services spending in Europe is expected to reach several billions in the next years, small and medium-sized enterprises (SMEs) are still an enormously underserved segment. More than 70% of European SMEs do not use any cloud services whatsoever.Jotelulu, through IT companies, has managed to change the way things are done and has cracked the code in order to reach this SME segment. We have a unique opportunity to play a leading role in enabling the digitalization of European SMEs with a solution for IT partners that covers the entire cloud service lifestyle.Our competitive edge lies in our white-label solution, meticulously crafted for IT companies. This approach not only bridges the gap in the market but also addresses the specific challenges that IT companies face with conventional providers:

Simplicity: We streamline the complexity inherent in existing cloud platforms, making our services easy to sell and manage.
Profitability for our Partners: Our model ensures enhanced profit margins, a stark contrast to the slim returns typically seen in this sector.
Afordability for SME’s: Our services are designed to be cost-effective, making advanced cloud solutions accessible to SMEs without compromising on quality.

Our own public cloud infrastructure is self-managed, with data centers located in Madrid and Paris, ensuring reliability and top-tier performance.Currently, JOTELULU is entering an exhilarating phase of expansion across Europe and Latam, broadening our offerings to IT companies. This growth reflects our core ethos—a ProductEngineering mindset that remains the cornerstone of our approach.

How do we achieve this? By living our J.O.T.E. values every single day:

Joy: People who feel happy and confident are more likely to try new things and are better equipped to face challenges.
Ownership: Taking the initiative to deliver positive results, being accountable for the outcome of your actions.
Trust: Building trust internally, through care and appreciation for our employees, and externally, with our customers, who are the core of our business.
Effectiveness: Combining intelligence, imagination, and knowledge to achieve results.

Join us at JOTELULU on this exciting journey as we redefine cloud services for IT companies and their SME clients.

What we offer:

An opportunity for personal and professional growth, supported by high functioning teams and the exciting challenges that come with joining a company at the start of its growth trajectory.

An inclusive and upbeat work environment: leave your suit behind... we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive

An environment free of bureaucracy and corporate constraints; a culture where your opinion is highly valued and appreciated.

Flexibility: a great work-life balance.

Offices in the center of Madrid and flexible working model.

Professional growth: For training courses related to your role.

Flexible compensation: you'll be able to include your monthly expenses in meals and transportation into your payroll.

Health care: we have optional health insurance as flexible retribution

Feedback and transparent culture: feedback is the breakfast of champions, and we take it seriously. We have a real-time and honest feedback culture, with monthly formal 1to1 sessions with your manager, a performance evaluation plan (with semestral evaluations) and monthly all-hands meetings to understand all the business information you need!

Ready? Don’t wait any longer and apply for this opportunity!
If you think you don't tick all the boxes, but the project sounds interesting to you, we'd still love to hear from you.

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