Technical Support Engineer (France)

Permanent employee, Full-time · Remoto

About this role
This is an exciting time to join JOTELULU
You will
  • Actively work with MSPs (Managed Service Providers) to answer technical questions via email, phone and chat
  • Maintain, implement, and support a high availability server infrastructure.
  • Advise MSPs on workload migrations strategies including the optimal migration tool and methodology considering workload profiles and underlying network infrastructure.
  • Work closely with Product Management and Engineering to drive awareness and prioritization of MSPs feature requests and service adoption blockers and effectively communicate status with the customer and account team.
  • Be responsible for building and maintaining strong relationships with partners.
  • Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
  • Problem solver and team player:
  • Ability to solve difficult issues with little supervision.
  • Ability to collaborate with internal and external stakeholders and all levels of management.
  • Be focused on French market
Languages
French ​native and ​fluent in ​English
What We Are Looking For
  • Strong MS Windows Server 2019/2016 implementation, troubleshooting and support.
  • Experience managing Linux servers.
  • Configure and manage virtual infrastructure technologies, such as Xen, VMWare or Hyper-V.
  • Must have a good understanding of domain-level services such as DNS, DHCP, LDAP, Active Directory services.
  • Experience with automation and scripting such as Ansible, PowerShell) is a plus.
  • Team oriented, collaborative and easy to deal with.
  • French native speaker and fluent English is a must. 
  • Availability to go to the Data Center in Paris
  • Availability to work in shifts
About us

JOTELULU is a pioneering European cloud service provider, uniquely serving IT companies.  

Given that 80% of SMEs (Small and Medium-sized Enterprises) acquire their digital infrastructure through IT companies, we at JOTELULU have tailored our services to meet this significant demand. Existing cloud providers can’t sell directly to these SMEs, creating a unique niche that we effectively fill. Our array of services includes servers, cloud storage, remote desktop, IP telephony, and online backups, all designed to outperform the offerings of traditional cloud providers. 

Our distinct advantage lies in our white-label solution, meticulously crafted for IT companies. This approach not only bridges the gap in the market but also addresses the specific challenges IT companies face with these conventional providers: 

  • Simplicity: We streamline the complexity inherent in existing cloud platforms, making our services easy to sell and manage. 

  • Profitability: Our model ensures enhanced profit margins, a stark contrast to the slim returns typically seen in this sector. 

  • Dedicated Support: Our clients are never alone; we provide comprehensive support for all incidents, big or small. 

Our robust infrastructure is self-managed, with physical servers located in Madrid and Paris, ensuring reliability and top-tier performance. 

Currently, JOTELULU is entering an exhilarating phase of expansion across Europe, broadening our offerings to IT companies. This growth reflects our core ethos—a Product Engineering mindset. As our teams expand, this mindset continues to be the cornerstone of our approach within Product, Engineering, and Data divisions. 

Join us at JOTELULU in this exciting journey as we redefine cloud services for IT companies and their SME clients. 

OUR VALUES 

We live our values (J.O.T.E.) on a day to day basis, such as: 

  • Joy: people who feel happy and confident try new things and are better equipped to face challenges. 

  • Ownership: taking the initiative to deliver positive results, being accountable for the outcome of your actions 

  • Trust: not only internally, through caring and appreciating our employees but also with our customers, being the core of our business. 

  • Effectiveness: which combined with intelligence, imagination and knowledge leads to results. 

 

 


How? By living our values (J.O.T.E.) on a day to day basis, such as:


  • Joy: people who feel happy and confident try new things and are better equipped to face challenges.
  • Ownership: taking the initiative to deliver positive results, being accountable for the outcome of your actions
  • Trust: not only internally, through caring and appreciating our employees but also with our customers, being the core of our business.
  • Effectiveness: which combined with intelligence, imagination and knowledge leads to results.


Our constant growth means that we are always looking for new colleagues


What we offer:

:gráfico_con_tendencia_ascendente: An opportunity for personal and professional growth, supported by high functioning teams and the exciting challenges that come with joining a company at the start of its growth trajectory.

:corazón_púrpura: An inclusive and upbeat work environment: leave your suit behind... we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive

:portapapeles: An environment free of bureaucracy and corporate constraints; a culture where your opinion is highly valued and appreciated.

:balanza: Flexibility: a great work-life balance.

:casa_con_jardín: Offices in the center of Madrid and flexible working model.

:libros: Professional growth: For training courses related to your role.

:tarjeta_de_crédito: Flexible compensation: you'll be able to include your monthly expenses in meals and transportation into your payroll.

:estetoscopio: Health care: we have optional health insurance as flexible retribution

:manos_levantadas: Feedback and transparent culture: feedback is the breakfast of champions, and we take it seriously. We have a real-time and honest feedback culture, with monthly formal 1to1 sessions with your manager, a performance evaluation plan (with semestral evaluations) and monthly all-hands meetings to understand all the business information you need!

Ready? Don’t wait any longer and apply for this opportunity!
If you think you don't tick all the boxes, but the project sounds interesting to you, we'd still love to hear from you.


We are looking forward to hearing from you!
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